We are confident you will find the Uncompromised Performance and Unprecedented Value of Rigol test instruments will completely meet your expectations. In fact, we are so confident that we offer a full money-back guarantee for 30 days.
If you are not satisfied with a Rigol instrument that you have purchased, you may return the instrument within 30 days of delivery for a full refund of the purchase price, minus the shipping, handling or other additional charges. The instrument must be returned in good condition, in original boxes, and with all paperwork, parts and accessories to ensure full credit.
Non-Returnable Policy for Upgrade Options
At RIGOL, we offer Upgrade Options Software to enhance the functionality of our products. Please be aware that all sales of Upgrade Options are final and non-refundable unless they meet ALL of the following conditions:
Purchased within one month;
Not registered or bound.
Once the Upgrade Options have been purchased and activated, they cannot be returned or exchanged for a refund.
It is the responsibility of the customer to ensure that the Upgrade Options are compatible with their equipment and meet their needs prior to purchasing. Please review the specifications and requirements of the options before making your purchase.
We appreciate your understanding of our non-returnable policy for Upgrade Options. If you have any questions or concerns, please contact our customer service team for assistance.